Terms of service | English

The document was created with the help of the Sellvio Terms & Conditions (ÁSZF) generator.

artwoody.hu – effective from: 2025-09-12

I. General Rules

1. These General Terms and Conditions (hereinafter: GTC) define the rights and obligations of Dávid Futó (hereinafter: Service Provider) and the party using the services on the Service Provider’s online portal artwoody.hu (hereinafter: Webshop) (hereinafter: Customer).

2. Service Provider details:

a. Name: Dávid Futó
b. Registered seat: HU 3121 Somoskőújfalu, Bükkfa utca 3.
c. Tax number: 44481076-1-32
d. Company registration number: 58247233
e. Registering Court of Companies: Balassagyarmat District Court, Company Registry Court
f. Mailing address: HU 3121 Somoskőújfalu, Bükkfa utca 3., Dávid Futó
g. Customer service phone number: +36202284378

3. Hosting provider details:

a. Name: Sonrisa Informatikai Kft.
b. Registered seat: Hungary, 1022 Budapest, Bég utca 3-5. 1st floor, No. 108.
c. Website: sonrisa.hu

4. The scope of these GTC extends to electronic commerce services provided in the territory of Hungary via the Webshop.

5. The language of contracting: Hungarian

6. Contracts are considered written contracts; the Service Provider does not file them.

7. The Service Provider does not submit to any code of conduct.

II. Use of the Webshop

The nature and purpose of data processing performed by the data processor can be found in the SimplePay Privacy Notice at the following link: SimplePay – Data Processing

1. Registration

1. Using the services of the Webshop is not subject to registration.

2. General information about purchasing

1. The essential characteristics and features of the products available in the Webshop, as well as instructions for use, are available on the product information page.

2. The actual detailed properties of the product are included in the product’s user manual, which, if required by law, is provided with the product.

3. The Webshop displays the gross prices of products in Hungarian forints. The purchase price shown next to the product includes 27% value added tax.

4. During the order process, the Service Provider clearly indicates the total amount payable—including the product price, shipping cost, and any other additional charges—before the order is finalized. If any cost cannot be calculated in advance with exact accuracy, the Service Provider clearly indicates this fact and the method of calculation.

5. The Service Provider does not apply default options (pre-ticked boxes) that would result in additional costs for the Customer. Any service or product not necessary for the performance of the main contract and available for an additional fee will only be added to the cart based on the Customer’s explicit, informed choice. If the Customer pays for an additional service they did not explicitly choose, they are entitled to a full refund of that amount.

6. If the Service Provider displays an incorrect price for any product in the Webshop—an incorrect price includes, in particular, a price significantly different from the generally known or estimated price of the product, an obviously system-error-induced price of HUF 0 or HUF 1, or a price containing an obvious calculation error—the Service Provider is not obliged to sell the product at the incorrect price. If the Customer finalizes the order for an item displayed with an incorrect price, the Service Provider is not obliged to accept it; however, the Service Provider may offer the product to the Customer at the actual price, and the Customer may freely decide whether to accept it.

7. The Service Provider issues electronic invoices.

3. The purchasing process

1. Add products to Cart: The product intended for purchase must be placed in the Cart. By clicking the Cart icon, the contents of the Cart can be viewed; the Webshop informs the Customer about the contents, which the Customer may freely modify until placing the Order.

2. Providing Customer details: If the Customer wishes to purchase the contents of the Cart, the following details must be provided:

a. Select delivery method: personal pickup or shipping
b. For providing the delivery address, the following data may be provided:
i. the Customer may indicate whether they are purchasing as a private individual or as a business customer (in the case of a business order, company name, tax number, registration number, and bank account number are also required)
ii. delivery data: country, postal code, city, address, name, phone number, contact email address; the Customer may also specify other details in the Notes field
c. Select payment method: the Customer may choose among the available payment options—bank transfer in advance, cash on delivery, online card payment.

3. Finalizing the order: The Customer finalizes the order by clicking the Order button; accepting the GTC and the Privacy Notice is a precondition for finalization. Before or at the same time as enabling the Order button, the Service Provider clearly and conspicuously displays the product name, the total amount payable (product price + shipping + other costs), and the fact of payment obligation. The Order button clearly indicates that clicking it creates a payment obligation.

4. Payment of the purchase price: For online card payments, the Webshop redirects to the payment interface; after successful payment, the Order details are displayed.

5. Acceptance of the order by the Service Provider occurs in a two-step process:

a. The Webshop’s IT system sends an automatic email confirmation about the Order, the purpose of which is solely to allow the Customer to verify the order details and to receive information that the order has been submitted to the Webshop.
b. The Webshop informs the Customer by email about the acceptance of the Order.

6. Customer options to correct data entry errors: The Customer may correct data entry errors until the order is sent to the Service Provider. If there is no option in the Webshop to modify the incorrect data or if there is no option due to the finalization of the order, the Customer may notify the Service Provider at the email address or phone number provided in the GTC.

4. Procedure if the Customer requests delivery to another EU Member State

1. The Customer may purchase under the rules set out in Section II.3, provided that the product is to be delivered to a location within a Member State where the Service Provider undertakes delivery, or is to be collected in a Member State where the Service Provider provides a collection option.

2. If the Customer wishes the product to be delivered to a location other than set out in point 1, the Customer must arrange the delivery and contact Customer Service to agree on the details of the shipment; in this case, the Customer cannot use cash on delivery.

V. Performance Deadline

If the Customer qualifies as a consumer—that is, a natural person acting outside their trade, profession, or business activity—the Service Provider makes the ordered product available to the Customer within thirty days. If the Service Provider cannot make the product available within thirty days, the Service Provider will contact the Customer at the email address provided at the time of ordering to ask whether the Customer accepts later availability of the product.

VI. Conformity with the Contract and Compliance

The rules in this chapter apply if the Customer qualifies as a consumer, i.e., a natural person acting outside their trade, profession, or business activity.

1. General requirements for conformity

The Service Provider undertakes to ensure that the products and services purchased by the Customer comply with the contract. Conformity means that the product has all the properties specified in the contract and meets the requirements that can reasonably be expected from goods of the same type.

2. Basic compliance criteria

The product must correspond to the description, quantity, quality, and type specified in the contract. It must also have the functionality specified in the contract or product information and be suitable for any particular purpose communicated by the Customer to the Service Provider at the time of purchase and accepted by the Service Provider.

3. Meeting usual expectations

The product must also meet the usual expectations for goods of the same type. This includes possessing the reasonably expected characteristics in terms of quantity, quality, and performance, including functionality, compatibility, accessibility, and safety. This also encompasses public statements made by the Service Provider or its suppliers in advertisements, product descriptions, or labels.

4. Accessories and documentation

The delivered product must include all accessories and user manuals specified in the contract, including instructions necessary for commissioning. The product must arrive in adequate packaging to ensure damage-free transportation.

5. Special rules for products containing digital elements

5.1. Update obligations

If the Customer purchases a product containing digital elements (e.g., smartphone, smart TV, connected household appliance), the Service Provider is obliged to notify the Customer of all available updates necessary for proper operation of the product, particularly security updates. The Service Provider must ensure the Customer receives these updates.

5.2. Duration of updates

In the case of a one-off digital service, the Service Provider provides updates for a period reasonably expected based on the type and purpose of the product and the nature of the contract. In the case of a continuous digital service, if the service period does not exceed two years, the Service Provider is obliged to provide updates within two years from performance.

5.3. Customer obligations regarding updates

If the Customer does not install the updates provided by the Service Provider within a reasonable time, the Service Provider is not liable for defects caused by the failure to update. This applies only if the Service Provider informed the Customer in advance about the importance of the update and the consequences of not installing it, and the failure to update did not result from deficiencies in the instructions provided by the Service Provider.

6. Digital content and services

6.1. Performance requirements

When providing digital content, the Service Provider must make the digital content available to the Customer without undue delay after conclusion of the contract, in the latest version available at the time of contracting. The service is considered performed when the digital content or the solution required to access it reaches the Customer or the device specified by the Customer.

7. Maintaining continuous services

If the contract relates to a continuous digital service for a fixed period, the Service Provider must maintain contractual operation throughout the entire contractual period.

8. Commissioning obligations

Service Provider’s responsibility

If the Service Provider undertook commissioning of the product, performance is considered complete only when commissioning has been properly carried out. If a defect arises from improper commissioning performed by the Service Provider or a person acting under the Service Provider’s responsibility, the Service Provider is liable for defective performance.

Customer’s commissioning obligation

If the Customer must carry out commissioning and a defect occurs due to incomplete instructions provided by the Service Provider, the Service Provider is likewise liable for defective performance. Therefore, the Service Provider pays particular attention to providing detailed and understandable commissioning instructions for every product.

9. Cooperation obligations

Checking the digital environment

For digital services, the Customer must cooperate with the Service Provider to allow the Service Provider to check whether a defect indeed originates from the Customer’s digital environment. The Service Provider performs this using the technical means provided by it and tools requiring minimal intervention.

Consequences of lack of cooperation

If the Customer fails to fulfill this cooperation obligation despite clear prior information from the Service Provider, the Customer bears the burden of proving that a defect recognized within one year after performance already existed at the time of performance.

10. Exceptions to compliance requirements

Previously accepted deviations

The Service Provider does not consider performance defective if the Customer was expressly informed before purchase that certain properties of the product deviate from usual characteristics and the Customer expressly accepted this deviation upon concluding the contract.

Compatibility of the digital environment

For digital services, the Service Provider is not liable for defects if it can prove that the Customer’s digital environment did not meet the technical requirements of the service and the Customer was informed of this clearly and comprehensibly before concluding the contract.

VII. Complaint Handling and Customer Service for Consumer Complaints

The rules in this chapter apply if the Customer qualifies as a consumer, i.e., a natural person acting outside their trade, profession, or business activity.

The Service Provider’s name and registered seat are found in the first part of the GTC. The Customer may submit a complaint to the Service Provider either verbally or in writing.

Contact details for complaint handling:

Postal address: HU 3121 Somoskőújfalu, Bükkfa utca 3.
Email: artwoody2024@gmail.com
Telephone customer service: +36202284378
In person: HU 3121 Somoskőújfalu, Bükkfa utca 3.

1. Handling verbal complaints

Immediate investigation

The Service Provider immediately investigates the Customer’s verbal complaint and seeks to remedy it as necessary. If the Customer disagrees with the handling of the complaint or the immediate investigation is not possible, the Service Provider promptly records a report of the complaint and its position on it.

Recording a report

The report includes the Customer’s name and address or email address, the place, time, and method of submitting the complaint, a detailed description of the complaint, and a list of documents presented by the Customer. In the case of a verbal complaint made in person, a copy of the report is handed over on the spot to the Customer.

Handling phone complaints

The Service Provider assigns a unique identification number to verbal complaints made by phone or other electronic communications services.

A copy of the report prepared on the complaint is sent to the Customer at the latest together with the substantive response.

During telephone complaint handling, the Service Provider makes an audio recording which is retained for five years.

Upon the Customer’s request, the Service Provider makes the audio recording available free of charge; the recording can be listened to at the customer service office or a copy is sent electronically upon request. The Service Provider fulfills requests to access the audio recording within thirty days from becoming aware of the request.

2. Handling written complaints

Response deadline

The Service Provider will respond to the Customer’s written complaint substantively and verifiably in writing within thirty days of receipt. If the Service Provider rejects the complaint, it must state the reasons for its position.

If the Customer does not provide their name and address or email address, fails to describe the complaint in detail, or does not provide the documents and other evidence necessary for evaluation, the Service Provider is not obliged to respond to the complaint.

For complaints submitted via an electronic interface/form provided by the Service Provider, the receipt of the written complaint is immediately acknowledged to the consumer at the email address provided.

Retention of documentation

The Service Provider retains the report recorded on the complaint, the written complaint, and a copy of the substantive response for three years and provides them to the supervisory authorities upon request.

3. Legal remedies

If the Service Provider rejects the complaint, the Customer is informed in writing about which authority or conciliation board they may initiate proceedings with. The information includes the seat, telephone and internet contact details, and mailing address of the competent authority and the conciliation board of the Customer’s domicile or place of residence.

Conciliation board contact: bekeltetes.hu/udvozlo
Consumer protection authority contact:
fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

3.1. Initiating conciliation proceedings

In handling complaints and providing information to consumers, the Service Provider cooperates with associations representing consumer interests and with consumer protection authorities.

The Service Provider informs the Customer that it has made a general submission declaration in writing—valid until revoked—at the conciliation board competent for its registered seat or, with jurisdiction extending to all conciliation boards, at the Hungarian Chamber of Commerce and Industry (MKIK).

The Service Provider informs Customers that, in addition to Customers who qualify as consumers, civil organizations under separate law acting outside their self-employed and economic activities, ecclesiastical legal entities, condominiums, housing cooperatives, as well as consumers who are citizens of or reside in any Member State, and businesses established in any Member State that purchase goods or use services within the Union exclusively for end-use purposes or act with such intent may also turn to a conciliation board.

3.2. Proceedings before the consumer protection authority

Before initiating proceedings before the consumer protection authority, the Customer must attempt to resolve the disputed matter directly with the Service Provider.

The Customer may initiate proceedings before the consumer protection authority if the Service Provider has violated the provisions of consumer protection legislation, in particular regarding distribution, service provision, complaint handling, customer service, the quality, composition, packaging, pricing of products, the handling of warranty and guarantee claims, as well as obligations related to consumer information.

An application to the consumer protection authority must include:

the Service Provider’s name and registered seat address,
the place where the contested conduct occurred,
a brief description of the subject of the application supported by available documents, including in particular the Service Provider’s response letter to the Customer’s approach, the report recorded on the verbal complaint, and in the case of complaints submitted by post or electronically, the document proving dispatch.

Proceedings before the consumer protection authority may not be initiated more than three years after the infringement occurred. If the infringing conduct is continuous, the time limit starts when the conduct ceases.

In proceedings before the consumer protection authority, associations representing consumer interests also have client rights within the scope of protecting consumer interests.

If the consumer protection authority establishes a breach of consumer protection provisions, it may, among other measures, order the elimination of the unlawful state, prohibit continuation of the unlawful conduct, oblige the Service Provider to remedy identified deficiencies within a set deadline, or impose a consumer protection fine.

4. Procedure for repeated complaints

If the Customer submits a complaint with the same content as a complaint previously answered substantively, without new information, the Service Provider may omit further investigation. The Service Provider may likewise omit investigation of complaints submitted by an unidentifiable person.

5. Fulfillment of written form

The Service Provider may fulfill its written complaint-handling obligations by letter, telefax, or electronic means, provided the tool used allows for durable storage of data and its display in an unchanged form.

VIII. Right of Withdrawal for Customers Qualifying as Consumers

The Service Provider draws Customers’ attention to the fact that the right of withdrawal under this chapter (Chapter VIII – Right of Withdrawal) applies exclusively to Customers qualifying as consumers, i.e., natural persons acting outside their trade, profession, or business activity.

1. 14-day right of withdrawal

In the case of online purchases and off-premises contracts, the Customer has the right to withdraw without giving reasons within fourteen days.

If a contract for the provision of services was concluded and, at the Customer’s express request, performance began within the fourteen-day period, the Customer has the right to terminate the service contract.

2. Start and calculation of the withdrawal period

For the sale of goods, the withdrawal period is fourteen days from the day of receipt of the goods. If several goods were purchased and they are delivered at different times, the fourteen-day period is calculated from the day the last good is received. If the goods ordered consist of several items or pieces, the period starts from the day the last item or piece is received.

In the case of regular delivery of goods within a specified period, the withdrawal period is fourteen days from the day of receipt of the first delivery.

For the provision of services, the withdrawal period is fourteen days from the day the contract is concluded.

The recipient of the goods may be the Customer in person or a third party designated by the Customer other than the carrier.

3. Early exercise of the right of withdrawal

When purchasing goods, the Customer may exercise the right of withdrawal not only after receiving the goods but also during the period between the day the contract is concluded and the day the goods are received.

4. Withdrawal of an offer

If the Customer made the offer to conclude the contract, they are entitled to withdraw the offer before the contract is concluded, thereby terminating the binding nature of the offer to conclude the contract.

5. Method and deadline for exercising rights

The Customer may exercise the right of withdrawal or termination in writing by an unambiguous statement or using the model withdrawal/termination form set out in Annex 2 to Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses. Exercising the right within the deadline is deemed timely if the Customer sends their statement to the Service Provider before the fourteen-day period expires.

6. Legal consequences of withdrawal or termination

Obligations of the Service Provider in the event of withdrawal or termination

6.1. Refund of the purchase price

If the Customer lawfully exercises the right of withdrawal or termination, the Service Provider will immediately, but no later than fourteen days from becoming aware of the withdrawal, refund the full amount paid by the Customer as consideration. This includes costs incurred in connection with performance, including shipping fees.

6.2. Method of refund

The Service Provider refunds the amount due using the same method of payment used by the Customer for the original transaction.

With the Customer’s express consent, the Service Provider may use a different method for the refund; however, the Customer will not incur any additional fees as a result.

6.3. Special shipping costs

If the Customer explicitly chose a mode of transport different from the least expensive usual method of standard delivery, the Service Provider is not required to refund the additional costs resulting therefrom.

6.4. Right of retention

In the case of the sale of goods, the Service Provider may withhold the refund of the purchase price until the Customer has returned the goods or has provided conclusive proof of having sent back the goods, whichever is earlier. This right of retention does not apply if the Service Provider undertook to collect the goods themselves.

6.5. Data processing and digital content

In the event of withdrawal, the Service Provider fulfills its obligations under Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

The Service Provider refrains from using any content provided or created by the Customer during the use of the digital content or digital service provided by the Service Provider that is other than personal data, except where such content a) cannot be used in connection with the digital content provided or the digital service performed, b) relates exclusively to the Customer’s activity in the use of the digital content or digital service provided by the Service Provider, c) has been combined with other data by the Service Provider and cannot be separated or can only be separated with disproportionate effort, or d) was created jointly by the Customer with other Customers and can continue to be used by other Customers. Content other than personal data created by the Customer in connection with digital content or services is made available to the Customer upon request, except where the content cannot be used in another context, relates exclusively to the Customer’s activity, has been combined with other data, or was created jointly with other consumers. The Customer is entitled to retrieve digital content free of charge, without restriction, within a reasonable time, in a commonly used and machine-readable format. In the event of withdrawal—and subject to the above rules—the Service Provider may prevent further use of the digital content or service.

Customer’s obligations in the event of withdrawal or termination

6.6. Return of goods

In the event of withdrawal, the Customer must return the goods without undue delay, but no later than fourteen days from communicating the withdrawal, or hand them over to the Service Provider. The return is deemed timely if the Customer sends the goods before the deadline expires. This obligation does not apply if the Service Provider has undertaken to collect the goods.

6.7. Return costs

The direct cost of returning the goods is generally borne by the Customer, unless the Service Provider has undertaken to bear this cost. If, in the case of an off-premises contract, the goods were delivered to an address requested by the Customer and the goods, due to their nature, cannot be returned by post, the Service Provider will collect the goods at its own expense.

6.8. Liability for diminished value

The Customer is only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. If the Service Provider failed to provide the necessary information on the right of withdrawal, the Customer is not liable for diminished value.

6.9. Proportional fee for services

If the Service Provider and the Customer concluded a service contract and the Customer requested early commencement of performance, then exercises the right of termination after performance has begun, the Customer must pay a fee proportionate to the services performed up to the time of termination. The Service Provider calculates the proportional amount based on the total consideration set out in the contract, unless the Customer proves that this is excessively high, in which case the market value applies.

6.10. Cessation of use of digital content

In the case of digital content or services, upon withdrawal, the Customer must refrain from further use and from making them available to third parties.

6.11. When is the right of withdrawal not exercisable?

After full performance of services.
For service contracts, the Customer may not exercise the right of withdrawal after full performance of the service, provided that performance began with the Customer’s express prior consent and acknowledgment that they would lose the right of withdrawal upon complete performance.
For purchases of personalized and perishable products.
The Customer may not exercise the right of withdrawal for personalized goods, perishable goods or goods with a short shelf life, and sealed goods not suitable for return after opening for health protection or hygiene reasons.
For purchases of sealed entertainment products.
The Customer has no right of withdrawal for sealed audio or video recordings and computer software after unsealing following delivery.
For purchases of time-bound services.
For accommodation, transport, car rental, catering, or leisure services where the Service Provider has committed to a specific date of performance, the right of withdrawal is not exercisable.
For purchases of digital content.
For digital content not supplied on a tangible medium, the Customer may not exercise the right of withdrawal if performance began with the Customer’s express prior consent and the Customer acknowledged that they would thereby lose the right of withdrawal.

6.12. Effect on ancillary contracts

If the contract concluded by the Customer is accompanied by ancillary contracts, exercising the right of withdrawal or termination also dissolves or terminates those ancillary contracts. The Customer is not obliged to compensate for damage arising from the termination of ancillary contracts and incurs no other costs in this connection. The Service Provider immediately informs third parties involved in ancillary contracts about the Customer’s withdrawal or termination.

IX. Service Provider’s Rights if the Customer Does Not Receive the Product

If the Customer does not receive the delivered product, the Service Provider is entitled to initiate redelivery, and such redelivery is subject to payment of the Service Provider’s shipping fee.
If, during redelivery, the Customer again fails to receive the product, this constitutes a material breach of contract; the Service Provider is entitled to terminate the contract with immediate effect. The Service Provider may deliver the notice of termination to the Customer’s email address provided in the Webshop. The termination is deemed delivered when the email containing the termination is delivered to the recipient’s mail server; the email is considered delivered and undisputed even without acknowledgment if no declaration containing a dispute is received from the other party within 3 working days.
If points 1–2 have already applied to the Customer, the Service Provider may make acceptance of further orders from the Customer conditional upon advance payment of the product prices and shipping fee.

X. Consumer Protection Information

In points X.1–3 [1. Warranty for Defects, 2. Product Warranty, 3. Guarantee], “Customer” means a consumer; a consumer is a natural person acting outside their trade, profession, or business activity.

For Customers not qualifying as consumers, the Service Provider provides information in point 4.

1. Warranty for Defects

In what cases may the Customer exercise rights arising from warranty for defects?

In the event of defective performance, the Customer may assert a warranty for defects claim against the Service Provider under the rules of the Civil Code. This right applies in every case where the purchased product does not comply with the contract or lacks usual properties.

When exercising warranty for defects, the Customer may request repair or replacement of the defective product, unless the chosen remedy is impossible or would entail disproportionate additional costs for the Service Provider compared to fulfilling another claim. If the Customer did not request or could not request repair or replacement, they may demand a proportional reduction in the consideration or, in the last resort, withdraw from the contract. The Customer may switch from a chosen warranty for defects right to another, but must bear the cost of the switch, unless it was justified or prompted by the Service Provider.

Within what time limit may the Customer assert warranty for defects?

The Customer must report the defect immediately after its discovery, but no later than two months from the discovery. The Service Provider draws the Customer’s attention to the fact that rights arising from warranty for defects may no longer be enforced after a two-year limitation period from performance. For used items, this period is at least one year.

Against whom may warranty for defects be enforced?

The Customer may enforce warranty for defects against the Service Provider.

What other condition applies to enforcing warranty for defects?

Within one year from performance, beyond reporting the defect, there is no further condition for enforcing a warranty for defects claim if the Customer proves that the product was supplied by the Webshop. After one year from performance, however, the Customer must prove that the defect recognized by the Customer already existed at the time of performance.

2. Product Warranty

In what cases may the Customer exercise product warranty rights?

In the event of a defect in a movable item (for the purposes of this point: product), the Customer may, at their choice, assert the right defined in point 1 or a product warranty claim under the rules of the Civil Code.

What rights does the Customer have under a product warranty claim?

As a product warranty claim, the Customer may request repair or replacement of the defective product.

Against whom may a product warranty claim be enforced?

The Customer may enforce product warranty rights against the manufacturer or distributor of the product (hereinafter collectively: manufacturer).

When is a product considered defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties specified in the description provided by the manufacturer.

Within what time limit may the Customer enforce a product warranty claim?

The Customer may enforce a product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this period, this right is lost.

What burden of proof applies to product warranty claims?

When enforcing a product warranty claim, the Customer must prove that the product defect existed at the time the manufacturer placed the product on the market.

In what cases is the manufacturer exempt from product warranty obligations?

The manufacturer is exempt from product warranty obligations if it proves that

– it did not manufacture or place the product on the market in the course of its business activity, or

– the defect was not recognizable given the state of science and technology at the time the product was placed on the market, or

– the product defect results from the application of a legal requirement or mandatory authority regulation. To be exempt, the manufacturer need only prove one of these reasons.

The Service Provider draws the Customer’s attention to the fact that for the same defect, the Customer may enforce a warranty for defects claim against the Service Provider and a product warranty claim against the manufacturer simultaneously and in parallel. After successfully enforcing a product warranty claim, the Customer may subsequently enforce a warranty for defects claim against the manufacturer only for the replaced product or the part repaired.

3. Guarantee

In what cases may the Customer exercise guarantee rights?

If the Service Provider has provided a guarantee or is obliged by law to provide a guarantee, during the guarantee period the Service Provider must be liable for defective performance under the conditions set out in the statement establishing the guarantee or in the law.

What rights does the Customer have if the guarantee is based on law?

For new, durable consumer goods (hereinafter: consumer goods) specified in the ministerial decree on the categories of durable consumer goods subject to compulsory guarantee, the Customer may enforce the rights defined in point 1 due to defective performance, under the conditions specified in the government decree on compulsory guarantee for certain durable consumer goods.

What further rights does the Customer have in the case of a statutory guarantee?

For consumer goods, during the guarantee period, the Customer may primarily request repair. Replacement is possible already after the first repair attempt if it is established that the consumer good is not repairable and the Customer does not request fulfillment of another claim. The Customer may also request replacement if repair is not carried out within thirty days from communicating the repair request. A replacement claim is also justified if the consumer good fails again after three repairs during the guarantee period, provided the Customer does not request another claim. If replacement is not possible in the above cases, the Customer may claim a refund of the purchase price.

Within what period may the Customer exercise rights arising from compulsory guarantee?

The duration of the guarantee for consumer goods is

a) two years for a selling price from HUF 10,000 to HUF 250,000,

b) three years for a selling price above HUF 250,000 (from HUF 250,001).

What rights and within what period does the Customer have if the guarantee is based on a voluntary undertaking?

In the event of defective performance of the product, the Customer is entitled to guarantee rights under the conditions set out in the statement establishing the guarantee for ................., within a period of ................., with the following guarantee rights for the .......................

Under what condition can guarantee claims be enforced?

The Customer may exercise guarantee rights with the guarantee certificate provided; improper issuance or failure to provide the guarantee certificate does not affect the validity of the guarantee. If the guarantee certificate is not provided, the contract is deemed proven if the Customer presents the receipt proving payment of the consideration. Fulfilling a guarantee claim is not conditional upon returning the opened packaging of the consumer good.

What additional requirements may be set as a condition for exercising guarantee rights?

Special requirements (e.g., periodic inspection) may be set for the proper commissioning or operation of the consumer good, provided proper commissioning or operation cannot be ensured otherwise, and meeting the requirement does not impose a disproportionate burden on the consumer.

When is the Service Provider exempt from guarantee obligations?

The Service Provider is exempt from guarantee obligations if it proves that the cause of the defect arose after performance.

The Service Provider draws the Customer’s attention to the fact that the Customer may enforce claims arising from warranty for defects and guarantee, as well as product warranty and guarantee, simultaneously and in parallel for the same defect. However, if the Customer has successfully enforced a claim due to defective performance (e.g., the Service Provider replaced the product) for a given defect, they may no longer claim on another legal basis for the same defect.

4. Information on rights in the event of defective performance – for business-to-business contracts

Warranty for Defects

When may you exercise warranty for defects rights?

You may exercise a warranty for defects claim if the purchased product or service does not comply with the quality requirements established in the contract or by law at the time of performance.

What rights do you have?

You may exercise the following warranty for defects rights at your choice:

You may request repair or replacement, unless fulfilling the chosen warranty for defects right is impossible or would result in disproportionate additional costs.

If the Service Provider does not undertake or cannot fulfill repair or replacement, you may demand a proportional reduction in the consideration, repair the defect at your own expense or have it repaired by another, or withdraw from the contract.

What deadlines must you observe?

You must notify the Service Provider of the defect without delay after discovering it. For movable items, warranty for defects claims lapse one year from the date of performance.

Bearing of costs

The costs related to fulfilling warranty obligations are borne by the Service Provider. However, if the Customer’s failure to perform maintenance obligations contributed to the defect, the Customer must bear the costs in proportion to their contribution.

Possibility of changing remedies

You may switch from the chosen warranty for defects right to another; however, you must pay the cost of the switch, unless the Service Provider gave cause for the switch or it was otherwise justified.

Guarantee

When does it apply?

Exemption

The Service Provider is exempt from guarantee obligations if it proves that the cause of the defect arose after performance.

Parallel exercise of rights

The guarantee does not affect statutory warranty for defects rights; they may be exercised in parallel.

Important information

Warranty for defects rights may be asserted as a defense against a claim arising from the same contract even if the warranty for defects claim has become time-barred.

In the case of replacement or withdrawal, you are not obliged to compensate for depreciation resulting from intended use.

There is no withdrawal for insignificant defects.

XI. Other Provisions and Information

1. The Service Provider informs the Customer that
a. the annual availability of the servers ensuring data processing exceeds 99.9%. Regular backups are made to protect data, allowing the original content to be restored in the event of data loss,
b. stored information is kept in MSSQL and MySQL databases; sensitive data are protected with strong encryption using hardware-based coding solutions integrated into the processor.

2. The Service Provider informs the Customer that the Sellvio rating system operates on the Webshop’s website.
a. The rating system evaluates the operation of the webshop itself, not individual products, based exclusively on the opinions of verified customers.
b. The following security and technical measures are applied during reviews:
i. The option to leave a review is activated only after a purchase. The system operates independently of the webshop, and reviews are stored by Sellvio (ErdSoft Kft.: company reg. no.: 06-09-030198, registered seat: 6720 Szeged, Kígyó utca 4.).
ii. Reviews can only be submitted based on an invitation sent to the email address provided after the purchase.
iii. It is important to know that neither ratings nor reviews can be deleted—both positive and negative feedback are displayed—so the system presents an authentic picture of the Webshop’s operation.